Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Atlas & Quill. If there is a problem with your order, we will do our best to resolve it quickly and fairly.


Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Products must be returned in original packaging where possible
  • Proof of purchase is required

Certain items may be excluded from returns for hygiene, safety or clearance reasons.


Non-Returnable Items

We may not accept returns for:

  • Used products
  • Damaged items caused by misuse
  • Final sale or clearance items
  • Custom or personalised products
  • Items returned without prior contact


Return Process

To request a return, please contact us with:

  • Your order number
  • A brief description of the issue
  • Photographs if applicable

Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The wrong item was sent
  • The item arrived damaged


Refunds

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are processed back to the original payment method.

Please allow:

  • 3–5 working days for inspection and processing
  • Additional time for your bank or payment provider to complete the refund

Original shipping costs are non-refundable unless the return is due to our error.


Damaged or Faulty Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery where possible.

Please include clear photographs and a description of the issue.

We may offer:

  • Replacement parts
  • Product replacement
  • Repair assistance
  • Partial or full refund depending on the issue

 

RC Vehicles and Hobby Products

RC vehicles and hobby-grade products are designed for performance use and may experience wear and tear during operation.

Damage caused by:

  • Crashes
  • Water exposure
  • Incorrect charging
  • Misuse
  • Modifications
  • General wear and tear

is not covered under standard returns or refund eligibility.

We strongly recommend following all operating and battery safety instructions.

 

Incorrect Orders

If you receive the wrong item, please contact us as soon as possible and we will resolve the issue promptly.

 

Contact Us

For all return and refund enquiries, please contact us through our website contact page or support email.